IT Solutions

When it comes to your IT department, they need to be your first line of defense for all of your technology-related questions and concerns. You don't want to be stuck with a team that doesn't know what they're doing, doesn't have the right qualifications to do the job or doesn't respond to your employees' or clients' questions in a timely and professional and timely manner. Filing a ticket and having it sit there for days on end helps no one when work needs to get done and projects need to be completed. With Ultra Tech, we can give you the systems and the team you need in order to file through help desk issues, infrastructure problems and manage workflow without losing a beat.

When it comes to specialties and concentrations, we prefer to think of ourselves as jacks of all trades. If you're looking for us to come in and completely transform your department, we can't be picky about what needs upgrading or changing, we need to be flexible enough for you to get the most out of our services. Our adaptability allows us to make quick and easy changes that will have a direct impact on your business immediately while we work on a longer-term solution that focuses more on your goals and objectives as a company.

We concentrate on a multitude of sectors that we think are instrumental in creating a well-rounded IT department, factors that affect an IT team on a daily basis and create a strong basis in order for the team to help their fellow coworkers.

Help Desk Services: Whether you need a help desk for your own employees or need an outsourced tech support team for your clients, we can help outfit you with professional, courteous and experienced technical support. Accessible by live chat, email, phone or video call, our specialists can help with anything from a finicky cable to a whole network shut-down. Having us in your corner will help you solve all of your backed-up ticket issues and get those problems solved in the click of a button.

Infrastructure Maintenance: Maintaining all of the networks and servers within your company can be a tedious job, but it's one we take intense care in doing. We want to make sure that you are never left in the dark and that you always have the best setup for the type of work that you are doing. If there is something we need to change, our specialists can either work remotely or visit your local office in order to make instrumental changes to your infrastructure, making your work more efficient, structured and flexible.

Outsourced Management: Supplement your in-house IT team by adding our remote team to your payroll. We put a lot of time and effort into figuring out where you need help the most and filling in gaps where you need it the most. Whether it's a network administrator, IT manager or even a Chief Information Officer - whoever you need, we have access to the best of the best. Our systems help you stay connected and up-to-date with supplemental staff so you can keep track of projects easily and swiftly.

Technology Implementation: Do you find your team has trouble implementing new and burgeoning software? Look no further than the IT experts at Ultra Tech. We supply your team with leading experts in fields such as AI, software development and business intelligence to ensure that you get your software implemented and up and running as soon as possible. If you need training sessions to augment understanding and knowledge, we can host in-house or remote sessions so you get the most of your software.

Our Standards of Operation

Communication

We truly value the aspect of communication within our business structure. When you do business with Ultra Tech, you're ensuring that you always have a direct line of communication with your account manager, your outsourced employees and anyone else providing supplemental help. We encourage open lines of communication so that everyone is on the same page, even going as far as to offer you project management software with built-in multi-user capabilities so that your teams always have a way to get in touch with each other.

Transparency

One of the way we built trust with our clients is maintaining absolute transparency in everything that we do. There is no better way to treat a client than with respect, honesty and loyalty. If something goes wrong, you are the first ones to know. Then, we get back to the drawing board and come up with an even better solution. At Ultra Tech, there is no such thing as giving up. If you don't like our answer, we go back and find you another one. We value our clients, let us show you that working with us is like working with friends.

Accountability

Part of being open and honest with you and your team is being accountable. Having remote teams as well as in-house teams can sometimes twist the lines of communication and create a gray area that accidents usually fall into. At Ultra Tech, we believe the most noble thing to do is take accountability. If we start off on the right foot and establish a respectable way to account for mistakes and flubs, we eliminate confusion, embarrassment and turmoil down the line. We have worked with companies around the world and have an amazing track record.